Anthony Worth · Daily

Daily Checksheet

Tick each task done or N/A. Log every auction below. Enter end-of-day numbers. Submit before you finish.

Log in to HubSpot inbox and monitor throughout the day
Check the info inbox every 2 hours and action all enquiriesSOP 1.1 SOP 6.6
Confirm all booking links and payment links have been sent to buyers in LotOut
Proof all live auctions in GAP Toolbox and Bidspotter front endSOP 2.3
Check auto-categorisation of lots and amend where needed
Verify Buyer's Premium and VAT are correct for every live auction
Action all incoming phone enquiries effectivelySOP 1.2
Resolve any issues or complaints promptlySOP 6.6
Approve or decline all pending bidders — at least twice today, no exceptions
Bid on all auctions due to end within the next 2 days
Chase buyers unpaid 48 hours from auction end
Chase buyers not collected within 7 days; enforce storage charges and raise daily invoices until lot value is reached
Update LotOut with all auction activity (viewings, collections, planning board)

Auction log

No auctions logged yet — tap Add auction for each one you've worked on today.

End-of-day numbers Enter before you submit

Auctions run today

Titles created

Lots proofed

Phone enquiries closed

Email enquiries closed

Inbox enquiries still open

Complete each week and on every client site visit.

Auction Building — Weekly

Build upcoming auction titles in GAP Toolbox and OfficeSOP 2.1
Valuation and catalogue proofing sign-off on LotOut
Check which Bidspotter e-shots and banners need booking; email content forms to ATG
Arrange viewings and confirm the bidder is registered for the relevant auctionSOP 1.2
Upload lots to auction with thorough, detailed descriptions
Provide valuations for lots and set low starting bids to attract buyersSOP 2.4
Upload auction information and close out in LotOut with collection scheduler; send to all buyers for paymentSOP 4.1
Create unsold assets list from all auctions and pass to Sales for out-of-auction action

Catalogue Build — On Site

Build the auction catalogue on-site; add all outstanding lots to GAP Office
Rename images according to spreadsheet lot number; upload to Media Manager in Toolbox
Proof the auction from the Bidspotter front end and amend any issues
Check all auction details are in LotOut
Check and document all accessibility issues for collections: building access, lot locations, large items, upper floors, parking
Conduct a thorough risk assessment on-site prior to collections; identify where RAMS certificates are required from buyers

Collections Day

Retrieve the unsold lots list before collections begin
Assist with booking in buyers for collection; manage site numbers in line with client guidelines
Identify and action out-of-auction sales on-site; aggressively pursue opportunities to sell unsold lots to buyers on site
Pass all post-auction information to Accounts: non-collections, cash sales, additional agreements

The minimum expected of this role at all times.

1Info inbox monitored and responded to within 2 hours throughout every working day
2Pending bidders approved or declined at least twice daily — no exceptions
3All incoming calls actioned effectively per SOP 1.2
4All collection schedules processed in LotOut by 12:00 and all paid buyers booked in with email confirmation sent
5Collection day packs prepared for every collections day: collection checklist and unsold catalogue
6Unsold assets list generated from every auction and passed to Sales for OOA action
7Storage charges enforced from day one of non-collection; daily invoices raised until lot value is reached
8Correct valuations applied to all lots per SOP 2.4; low starting bids set to attract buyer participation
9All auctions proofed in GAP Toolbox and Bidspotter: categories, buyer's premium, VAT, and starting prices all verified
10Minimum 3 quotes obtained for every item of expenditure and documented on PO Slack channel before any PO is raised
11LotOut, Slack, HubSpot CRM, and all company guidelines followed consistently

These apply to every member of the NCM team, in every role, at all times.

1All decisions made in alignment with NCM's growth plan and strategic objective
2All work performed in accordance with the Company Handbook, Operations Manual, SOM, and all position contracts
3All innovation and changes to systems quantified, tested, improved, and documented before routine implementation
4LotOut, Slack, CRM, and all guidelines followed consistently by this postholder and their team
5Client and company information held strictly confidential outside the business
6All calls and emails returned within the same business day, and within 2 hours wherever possible
7All business communications — verbal, visual, or written — professional in tone and content
8Staff assistance provided as requested; flexibility to cover other areas of the business when needed
9Ideas for improvement of the department recommended to line manager where consistent with NCM's strategic objective